--- title: "PostNord - DO API" canonical: "https://ingrid-support.refined.site/space/KB/591167490/PostNord%20-%20DO%20API" format: markdown --- ## What is it? PostNord is the national postal operator for Sweden and Denmark, and a major Nordic logistics provider. Ingrid integrates with PostNord for checkout, booking, and tracking across Sweden, Denmark, Norway, Finland, and to many European destinations. The integration supports a range of PostNord products — see [PostNord on carrier.ingrid.com](https://carrier.ingrid.com/carrier/PostNord) for the full list with per-product coverage, capabilities, and country routes. --- ## How credentials work for PostNord PostNord in Ingrid uses **Ingrid-unified credentials for both checkout and tracking** — no merchant credentials are required. | Function | Credentials model | Merchant action | | --- | --- | --- | | **Checkout** | Ingrid-unified | None — Ingrid handles authentication centrally | | **Tracking** | Ingrid-unified | None — Ingrid handles authentication centrally | This means there are no PostNord API keys or developer portal steps for you to complete. Once your account is configured for PostNord in Ingrid, the integration works. --- ## Modern checkout — the PostNord DO API PostNord's **Delivery Options (DO) API** is the modern checkout integration in Ingrid. ### What DO API covers - Delivery option selection in checkout - Real-time ETA display - Time-slot functionality - Service point data (opening hours, accessibility, real-time availability) ### What DO API does not affect - Booking, Returns, and Tracking — they continue to function independently of DO API configuration - Shipment creation flows - Post-purchase logistics handling **All new PostNord merchants are onboarded on the DO API by default.** It requires Ingrid Checkout V2. If you're on Checkout V1, talk to your CSM about migration. ### Enabling DO API To enable the DO API for your account, contact your Ingrid CSM or Support Team. The setup involves backend and frontend configuration on Ingrid's side. ### Showing accurate delivery times Once DO API is enabled, you may also need to enable the **"Use time span"** setting on the relevant delivery categories so PostNord's real-time delivery time response is displayed in checkout. Default is off. --- ## Country coverage for the DO API | Direction | Countries | | --- | --- | | **Sender** (from) | Sweden, Denmark, Norway, Finland | | **Recipient** (to) | Sweden, Norway, Finland, Denmark, France, Germany, Belgium, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Czech Republic, Åland Islands, Austria | --- ## Services supported in the DO API ### B2C services | Service | Notes | | --- | --- | | PostNord Home | Home delivery | | PostNord Parcel Locker | Self-service lockers | | PostNord Service Point | Pickup at agent / retailer locations | | PostNord Home Small (formerly Varubrev Ekonomi) | Lighter mailbox-style delivery | | PostNord Home Small Prio (formerly Varubrev) | Express mailbox-style delivery | | PostNord Pallet | Pallet shipments | | PostNord Groupage | Groupage / part-load freight | ### B2B services | Service | Notes | | --- | --- | | PostNord Parcel | B2B parcel | | PostNord Pallet | B2B pallet | | PostNord Groupage | B2B groupage | --- ## What if something goes wrong? | Symptom | Likely cause | What to check | | --- | --- | --- | | Delivery options don't show in checkout | DO API not enabled, or account not configured | Contact your Ingrid CSM | | Delivery times appear blank | "Use time span" setting is off for the delivery category | Enable it in your delivery category settings | | Service point selection not working | DO API not yet enabled, or service point data not loading | Contact your Ingrid CSM | | Older PostNord delivery options visible | Account still using legacy integration | Migrate to DO API — contact your Ingrid CSM | For other PostNord integration issues, contact your Ingrid CSM. --- ## FAQ **Q: Do I need PostNord API credentials to use the integration?** A: No. PostNord checkout and tracking both use Ingrid's unified credentials. There are no merchant credentials to provide. **Q: What's the difference between the old PostNord integration and the DO API?** A: The DO API is the modern integration with real-time ETAs and service point data. All new merchants are onboarded on DO API by default. Existing merchants on the legacy integration can migrate via their CSM. **Q: Will my PostNord booking and tracking change if I move to the DO API?** A: No. The DO API only affects checkout. Booking and tracking integrations continue independently of the DO API configuration. **Q: Can I enable DO API myself?** A: Not currently — DO API setup requires backend configuration by Ingrid. Contact your CSM to enable it. **Q: Does the DO API change my shipment creation flow?** A: No. DO API affects checkout only — it does not modify shipment creation, returns, or tracking. --- ## Related - [Carrier library](https://support.ingrid.com/space/KB/588513284/Carrier+library) — overview of Ingrid's carrier coverage - [Carrier credentials in Ingrid](https://support.ingrid.com/space/KB/591200257/Carrier+credentials+in+Ingrid) — how carrier credentials work - Other carrier guides: [DHL Express](https://support.ingrid.com/space/KB/591331329/DHL+Express+in+Ingrid) · [Bring](https://support.ingrid.com/space/KB/591101955/Bring+in+Ingrid)