---
title: "E-commerce platform integration"
canonical: "https://ingrid-support.refined.site/space/KB/403111937/E-commerce%20platform%20integration"
format: markdown
---
**E-commerce Platform Integration** is the foundational connection between Ingrid Returns and your online store (Shopify, WooCommerce, Magento, Centra, etc.).

**How it works:**

1. **Customer initiates return** via Returns Portal
2. **System retrieves order** from your shop automatically
3. **Return validated** using real order data (items, purchase date, eligibility)
4. **Refund or exchange created** in your shop automatically
5. **Customer and merchant notified** with updated status

**Supported Platforms:**

- [Shopify](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/559284225)
- [WooCommerce](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/695762945)
- [Centra](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/583827461)
- [Magento](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/695369729)
- [Salesforce Core](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/410288133)
- [Brink](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/406945793)
- [Brink Retail](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/409075713)
- [Ingrid Transport](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/410648583)
- [Custom platforms (via API)](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/410091531)

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## Use Cases & Configuration Scenarios

### Use Case 1: Fashion Retailer Automating Refunds

**Business Challenge:** Fashion retailer processing 400 returns/month via customer service email. CS team spending 10-15 minutes per return manually validating orders, creating return labels, and processing refunds in Shopify admin.

**Solution:** Integrate Shopify store with Ingrid Returns:

- Install Ingrid Returns app from Shopify App Store
- Configure automatic refund creation
- Enable Returns Portal on website

**Results:**

- **92% of returns self-service** (368/400 automated)
- **Processing time**: 15 minutes → 90 seconds (automatic)
- **€35,000/year savings** in CS time
- **Customer satisfaction**: 3.9 → 4.7/5 (faster refunds)

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### Use Case 2: Multi-Brand Retailer with Staging Environment

**Business Challenge:** Retailer operates 2 brands (separate Shopify stores) plus needs test environment for new features before production rollout.

**Solution:** Create 3 e-commerce integrations in Returns Back-office:

- Integration 1: Brand A production shop
- Integration 2: Brand B production shop
- Integration 3: Staging shop for testing

**Results:**

- **Safe testing environment** without affecting live returns
- **Multi-brand support** with separate configurations per brand
- **Scalable setup** ready for future brand additions

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### Use Case 3: Electronics Retailer on Custom Platform

**Business Challenge:** Electronics retailer on proprietary platform (not Shopify/WooCommerce). Need automated returns but platform not natively supported by Ingrid.

**Solution:** Build custom integration using Ingrid Returns Public API:

- Implement order lookup endpoint on custom platform
- Subscribe to Ingrid web-hooks for return events
- Build refund logic using platform’s payment API

**Results:**

- **Same automation** as native integrations
- **Full control** over business logic and data flow
- **2-week implementation** timeline