---
title: "Ingrid Returns price setups configuration"
canonical: "https://ingrid-support.refined.site/space/KB/379813889/Ingrid%20Returns%20price%20setups%20configuration"
format: markdown
---
**Price Setups** is a configuration tool in Ingrid’s Returns solution that defines all the rules, options, and pricing for returns within a specific scope. Think of each Price Setup as a complete “returns policy package” that answers: Which countries does this apply to? What is the return window? Which carriers can customers use? How much does it cost? Are exchanges available?

**Key components:**

1. **Preconditions** - Filters that determine when this applies (geography, products, order tags)
2. **General settings** - Core return policies (currency, return window, refund processing, costs)
3. **Exchange settings** - Whether and how exchanges work
4. **Complaint settings** - Damaged/incorrect item handling
5. **Shipment options** - Available return methods (carrier integrations, manual upload, in-store)
6. **Conditional overrides** - Dynamic rules that modify pricing based on order value, item count, or customer loyalty

---

### **Configuration Options**

#### **Preconditions **

| Setting | Description | Example |
| --- | --- | --- |
| **Priority** | Which Price Setup wins when multiple match. Lower number = higher priority. | Priority 1 for “Sweden - Premium Customers” and Priority 2 for “Sweden - All Customers” ensures premium customers automatically get Priority 1 benefits. |
| **Countries** | Specific countries this applies to. Leave empty for global. | Sweden, Denmark, Norway |
| **Post codes** | Target specific postal codes or ranges. | “114 28” or “10000:12000” |
| **Provinces** | Target specific states/provinces. | “California”, “Ontario” |
| **Order tags** | Only apply if order has these tags. | “VIP”, “Wholesale” |
| **Product categories** | Only apply for products in these categories. | “Swimwear”, “Electronics” |

#### General settings

| Setting | Description | Recommendation |
| --- | --- | --- |
| **Currency** | Currency for all costs in this Price Setup. | Match customer’s market (SEK for Sweden, EUR for Eurozone) |
| **Return time limit** | Days after purchase/delivery customers can initiate returns. | 30 days (standard), 40-60 days (premium), 14 days (hygiene products) |
| **Refund policy** | When refunds are processed. | “Approved by warehouse” (safest - refund after quality check) |
| **Shipping refund policy** | When to refund original shipping cost. | “Never refund” or “Refund on complaint” (most common) |
| **Return handling cost** | Base fee charged per return. | 49 SEK typical, or 0 for free returns |
| **Return handling free above amount** | Order value threshold for free return handling. | 500 SEK (encourages higher order values) |

#### Exchange settings

| Setting | Description | Recommendation |
| --- | --- | --- |
| **Exchanges** | Enable/disable exchanges. | Enabled (reduces refunds), or “Enabled only for complaints” |
| **Exchange policy** | When to ship the exchange item. | “Exchange on return” (safest - ship after receiving original) |
| **Exchange cost** | Fee per exchange order. | 0 SEK (make exchanges attractive vs. refunds) |
| **Free exchanges per order** | Number of free exchanges before charging. | 1 (one free attempt, then charge) |

#### Shipment options 

| Setting | Description | Example |
| --- | --- | --- |
| **Shipment option** | The return method type. | Print label - PostNord, Return in store, Customer books own |
| **Cost** | Additional cost for this method. | 0 SEK (included) or 30 SEK (express option) |
| **Return address** | Where standard returns should be sent. | Warehouse Stockholm, Returns Center Berlin |
| **Extra description** | Additional info shown to customers. | “Drop off at any PostNord agent within 3 days” |

#### Conditional overrides

| Component | Description | Example |
| --- | --- | --- |
| **Condition** | What triggers this override. | “Order value”, “Number of return items”, “Customer number of orders” |
| **Operator** | How to compare. | >=, >, <, <=, =, != |
| **Value** | The threshold. | 500 (for currency), 3 (for item count) |
| **Effect** | What to change. | “Return handling cost”, “Exchange cost” |
| **New value** | The override value. | 0 (free), 29 (reduced fee) |

---

### Use Cases & Configuration Scenarios

**Ideal for:**

- Multi-market retailers needing localised return policies
- Businesses managing returns cost strategically across customer segments
- Retailers offering tiered customer experiences (VIP vs. standard)
- Seasonal promotions requiring temporary policy adjustments
- Product-specific policies (hygiene products, high-value items)

#### Scenario 1: International expansion

**Challenge:** Expanding from Sweden into Germany and Poland.

**Solution:** Create three Price Setups - one per market with local carriers, currencies, and pricing:

- **Sweden:** SEK, 30 days, PostNord/Bring, 49 SEK
- **Germany:** EUR, 30 days, DHL/Hermes, 5 EUR
- **Poland:** PLN, 30 days, InPost, 15 PLN

**Result:** Each market gets appropriate carriers, local currency, and optimised pricing.

#### Scenario 2: Dynamic pricing to reduce costs

**Challenge:** Returns are eating into margins. You want to incentivise high-value orders and bulk returns.

**Solution:** Use conditional overrides:

- Base return cost: 49 SEK
- If order value ≥ 500 SEK → Free returns
- If returning ≥ 3 items → Free returns
- If customer has ≥ 5 lifetime orders → Free returns

**Result:** Single-item returns from low-value orders pay 49 SEK (discourages frequent returns), while high-value orders, bulk returns, and loyal customers get free returns.

#### Scenario 3: Product category differentiation

**Challenge:** Swimwear has hygiene concerns requiring stricter return policies than regular clothing.

**Solution:** Create two Price Setups:

- **Priority 1 - Swimwear:** 14-day window, exchanges only for complaints
- **Priority 2 - All Other Products:** 30-day window, full exchange functionality

**Result:** Swimwear has appropriate restrictions while other products have customer-friendly policies.

#### Scenario 4: VIP customer tier

**Challenge:** Reward best customers with premium return benefits without giving everyone free returns.

**Solution:** Create two Price Setups using order tags:

- **Priority 1 - VIP (tagged orders):** 60-day window, free returns, unlimited exchanges
- **Priority 2 - Standard:** 30-day window, 49 SEK cost, 1 free exchange

**Result:** VIP customers (tagged in your e-commerce system) automatically get extended benefits, creating incentive to become VIP.


The Setup Guide can be found [here](https://ingrid-ab.atlassian.net/wiki/spaces/KB/pages/380305409).