---
title: "No credentials / Cannot login?"
canonical: "https://ingrid-support.refined.site/space/KB/11501599/No%20credentials%20%2F%20Cannot%20login%3F"
format: markdown
---
## What to do if you're experiencing any troubles while accessing Ingrid Merchant Platform?

### Can't remember the password?

If you don't remember your password to the Ingrid Merchant Platform, you could reset it. Automatically, a reset mail will be sent to your email.

![image](media://ff0246a7-54d2-4dd0-a38e-620c4864c828)

![image](media://006993fd-6d1e-4c74-a140-058218b02317)

If you have any issues besides above while accessing Ingrid Merchant Platform, contact Ingrid Support via email at <u>[support@ingrid.com](mailto:support@ingrid.com)</u> or create a ticket here in the portal.