---
title: "How do I add a custom shipping option?"
canonical: "https://ingrid-support.refined.site/space/KB/11436559/How%20do%20I%20add%20a%20custom%20shipping%20option%3F"
format: markdown
---
To activate a new shipping option, first check whether it's available in the Ingrid Merchant Platform. If it isn't, contact [support@ingrid.com](mailto:support@ingrid.com) — adding a new carrier integration can take up to 90 days.

If no integration exists, you can request a [custom shipping option](https://support.ingrid.com/space/KB/11535263/Custom+shipping+methods) instead — a shipping option Ingrid sets up without a carrier behind it. A custom shipping option can be a home or standard delivery, a mailbox delivery, or [in-store pickup (click & collect)](https://support.ingrid.com/space/KB/722010113/In-store+pickup+click+collect).